Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return from the delivery tracking information. 

Change of Mind
At Founist, we allow Change of Mind returns, however there will be a 20% restocking fee and the return shipping is not provided. 

Full Refund Returns 
To be eligible for a full return your item must be in the same condition that you received it, unused and in its original packaging. 

To start a return, you can contact us at sales@founist.com.au
Our team will provide you instructions on how and where to send your package.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@founist.com.au